Troubleshooting & Support
What happens if the Wi-Fi connection is lost?
If your Klyqa Welly loses its Wi-Fi connection, the pet fountain will continue to operate normally using its current settings. While the device is offline:. Once your Klyqa Welly reconnects to Wi-Fi, app control, notifications and data synchronisatio
The fountain isn't dispensing water – what should I do?
If your Klyqa Welly isn't dispensing water, try the following steps:. If the fountain still isn't dispensing water after completing these steps, please contact Klyqa Support for further assistance. Tip: If the problem persists, also check that the BA
The app says the dirty water tank isn't installed correctly. Is that true?
In most cases, this means the dirty water tank is not fully seated. Gently push the tank towards the water outlet nozzle until it fits securely. Please make sure that:. Once the tank is correctly installed, the warning message should disappear. Tip:
Why is the water flow weak?
A weak water flow can have several causes. Try the following checks:. Clean the filter opening and the drinking tray cover to remove any dirt, hair or other debris that may be restricting the water flow. Before installing a new filter:. This helps re
Why don't the LEDs light up after powering on?
If the LEDs don't light up after switching on your Klyqa Welly, check the following:. Recommendation: For full LED functionality, use your Klyqa Welly with the supplied power adapter connected to mains power.
Why isn't water flowing after installing the BASF Ultrafiltration (UF) filter?
The BASF Ultrafiltration (UF) filter is made from a microporous material and must be primed before first use. If air remains trapped inside the filter, it can completely block the water flow. Note: If the BASF Ultrafiltration (UF) filter has not been
Why doesn't my Klyqa Welly respond after being connected to power?
If your Klyqa Welly doesn't respond after being connected to power, there are a few things you can check:. If your Klyqa Welly was previously switched off manually, it will not turn on automatically when you reconnect the power adapter. To switch it
Why is the water flow from my Klyqa Welly very low?
The Klyqa Welly has two separate water outlets: one at the fresh water tank and one at the drinking tray. The cause of reduced water flow depends on which outlet is affected. The BASF Ultrafiltration (UF) filter may have reached the end of its servic
My Klyqa Welly isn't refilling water or displays an error message. What should I do?
If your Klyqa Welly is no longer refilling water or displays an error message, the issue is usually related to the dirty water tank or the silicone locking ring. Make sure the silicone locking ring is correctly positioned above the dirty water tank.
Why isn't my pet's water intake shown in the app immediately?
The Klyqa Welly does not measure your pet's water intake in real time. Instead, it records complete drinking sessions to provide the most accurate and reliable hydration data. A drinking session begins when your pet starts drinking from the fountain
Why has my Klyqa Welly stopped changing or refilling the water even though the dirty water tank is empty and the fresh water tank is full?
If your Klyqa Welly is no longer changing or refilling the water, the issue is usually caused by a simple adjustment or the need for recalibration. First, make sure the silicone locking ring is correctly installed. If the locking ring is not position
What happens if I reconnect the fountain to Wi-Fi?
Re-pairing the fountain resets its previous Wi-Fi settings. Once the connection is complete, you should set up your preferred settings again in the Klyqa Pet App.