My Klyqa Welly isn't refilling water or displays an error message. What should I do?Updated 2 days ago
If your Klyqa Welly is no longer refilling water or displays an error message, the issue is usually related to the dirty water tank or the silicone locking ring.
1. Check the silicone locking ring
Make sure the silicone locking ring is correctly positioned above the dirty water tank.
If the locking ring is missing or not seated correctly, the dirty water tank cannot seal properly.
2. Check the dirty water tank
Ensure that the dirty water tank is fully inserted and securely seated inside the Klyqa Welly.
Why is this important?
The Klyqa Welly includes a built-in safety mechanism. If the dirty water tank is not installed correctly, the fountain will automatically stop refilling water to help prevent malfunctions or potential leaks. In this case, the device will display an error message and suspend the automatic refill function.
How do I fix it?
- Remove the dirty water tank.
- Check that the silicone locking ring is correctly installed.
- Reinsert the dirty water tank, making sure it is fully seated and securely locked in place.
Once the tank is installed correctly, your Klyqa Welly should clear the error automatically and resume normal operation.
Tip: If the error persists after checking the silicone locking ring and reinstalling the dirty water tank, try recalibrating your Klyqa Welly in the Klyqa Pet App. If the problem still isn't resolved, please contact Klyqa Support for further assistance.